Privacy Policy

At Earthmates Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other contact details you provide when requesting a quote or contacting us.
• Business Information: Company name, job title, and business address when applicable.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and deliver the services you request
• To respond to your inquiries and provide customer support
• To send you quotes, invoices, and service-related communications
• To improve our website and services
• To send you marketing communications (with your consent)
• To comply with legal obligations and protect our rights

3. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Contractual necessity: To fulfill our contractual obligations to you
• Legitimate interests: To operate and improve our business
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist us in operating our business (e.g., hosting providers, payment processors)
• Professional advisors (e.g., lawyers, accountants) when necessary
• Law enforcement or regulatory bodies when required by law
• Third parties in connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw your consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. Visit ico.org.uk for more information.